Help Center

DealsGenie Help Center

Frequently Asked Questions

DELIVERY: How fast can you deliver?

DELIVERY: How do you deliver?

DELIVERY: Do you deliver to all parts of the country?

DELIVERY: Where are you located and can I pick up an order?

DELIVERY: What happens if nobody's in when my order is delivered?

DELIVERY: What do I do if I received a defective Product?

DELIVERY: The product I have received is not what I ordered. What should I do?

PAYMENTS: What payment methods do you accept?

PAYMENTS: Do you sell gift cards?

PAYMENTS: Can I use more than one promotional code on my order?

PAYMENTS: I am experiencing problems paying, what do I do?

ORDERS: Can I cancel my order?

ORDERS: How do I make changes to an order I’ve already placed?

ORDERS: How do I make sure I get the right size, and colour?

ORDERS: What can I do if my order is going to the wrong address?

ORDERS: Where is my order confirmation?

ORDERS: I've brought a gift card, can I cancel or return it?

RETURNS: What is your returns policy?

RETURNS: How do I return an item?

RETURNS: Can I return items bought with a gift voucher?

RETURNS: Can I get a refund if the price has dropped since I ordered it?

RETURNS: What do I do if my item is faulty?

RETURNS: I purchased a product and now it's on sale, can I get a refund?

PRODUCTS: Why can't I find an item that I've seen advertised?

PRODUCTS: How can I find out if you'll be getting in more stock of a product I want?

PRODUCTS: Do your products offer a warranty?

ACCOUNT: Do I need to set up an account to make an order?

ACCOUNT: I'm having trouble signing in to my account, what should I do?

ACCOUNT: How do I reset my password?

ACCOUNT: Is my personal information kept private?

GENERAL: How do I contact your company if my question isn’t answered here?