No. This is not possible. Our orders are directly shipped from our stores and we do not have any products at our head office either, so we request you to be patient while your product arrives. However pick up points will be set up very soon. Stay Tuned!
Our courier servive will always call you prior to the delivery being made and as such request you to always answer your phone during such time. If we are unable to deliver to you after 2 attempts, the package will be returned to our stores and a refund will be processed minus the delivery charge.
Drop an email to email@example.com or call us on our hotline and return the product immediately. We will replace it or refund the payment for the order. Please ensure that you return the product within 7 days of receiving the order to get a refund. Please note that informing of defects after 7 days may result in the refund not getting processed.
Contact our customer support by sending an email to firstname.lastname@example.org or call us on our hotline and we will provide a solution. Please ensure that you notify us of the error within the 7 days of you receiving the delivery for a refund or exchange. Failing to notify us within the 7 days may result in the order being considered as fulfiled and complete.
We accept payment from VISA, MASTER, AMEX, Discover, Diners Club, Sampath Vishwa, Frimi, Ezy Cash, and MCash, through Payhere which is a licenced payment gateway aggregator in Sri Lanka.Should you wish, you can also pay direct via bank deposits to our Sampath Bank account. Please call customer support for details.
Yes we do! To buy one of our e-gift cards, please select "Gift Cards" in our menu and proceed to make your order. Please note. If you buy one of our e-gift cards, it would only be valid for online and will be sent to you electronically via email
Yes you can, but its only possible if we have not dispatched your order already. That means you should cancel your order before 12 hours lapses after the time you placed the order. To cancel the order, please drop an email with your order reference (number) with the subject line "Cancel Order" to email@example.com Please note that refunds can take upto 10 working days.
Please ensure you inform us at most 24 hours after your order is placed so that we can process your request. You will need to drop an email with the order ID to firstname.lastname@example.org with your request. If your order is already dispatched from our warehouse already, unfortunately no changes can be accommodated.
When placing an order, please check the description for a guide on sizes and make sure you select the right size and colour of product. If the colour of the product is not specified, we may send you a colour that is available at the time.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us by email at email@example.com
We provide a 7 days, no questions asked returns policy with no risk to you. Once the 7 days have lapsed, and if you are still wanting to return the product, there will be a processing fee equal to 7.5% of the purchase charged and you will need to return the product to our office. We will check the returned item/s and if we deem that there has been no damages to it, then we will process your refund. Please note that the refund can take upto 10 working days. To expedite the return process, please email us at firstname.lastname@example.org with "Return Product" as the subject and remember to state the order ID and reason for the return.
Returning Damaged or Defective Products
Please note that you will need to return the product to our office within the 7 days for a full refund. If it is deemed that the product was damaged post-delivery, then. dealsgenie.lk reserves the right to not process the refund.
As a business we're constantly changing our prices due to business trends, sales demand and other various reasons. This does unfortunately mean that if the price has dropped since you've ordered, we are unable to refund the price difference.
First & foremost, dont worry! All our buyers are covered through our warranty services!! Goods are classified as faulty if they are not fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and dealsgenie.lk has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on email@example.com within 7 days of receipt along with your name, order number, and any images you can provide of the faulty item(s). We will replace all genuine requests, No questions asked!
We try to only advertise products available on site at that time, however sometimes this isn’t always possible – if there is something you see advertised and it isn’t in stock yet please feel free to email us at firstname.lastname@example.org for more information! We’ll always try and help.
We recomend you carefully review the size dimensions mentioned in ad specifications. If you dont find the details your looking for we suggest you call our hotline or email us on email@example.com for more information!
Yes, you have a 7 day money back guarantee on all products while some products receive warranties from 1 month to 3 years depending on the partner who provides them. Please check the relevant product description for more details on individual product warranties.